Custom Warranties: Coverage That Matches the Job, Not the Template
Every job is a little different — and warranty terms should be too. Custom warranties let teams record the exact coverage they actually offered, not the closest preset.
Warranty records have a quiet way of becoming a source of friction. A customer calls eighteen months after a job, asks whether something is still covered, and the answer lives somewhere between a verbal promise on a porch, a line item on an invoice, and whatever the default warranty template happened to say that quarter. The gap between what was sold and what was recorded is where disputes live.
That's the gap custom warranties are meant to close.
Why a preset list was never going to be enough
We shipped standard warranty templates first because most jobs really do fit a small number of patterns: one year on labor, ten on the manufacturer's parts, and so on. But "most" isn't "all," and the exceptions tend to be the high-stakes ones — the commercial install with a negotiated five-year extension, the goodwill coverage a tech threw in to keep a long-time customer happy, the warranty that explicitly excludes one component because the homeowner supplied it.
Forcing those into the nearest preset meant one of two bad outcomes: the record was wrong, or someone wrote the real terms into a notes field where no one would find them later. Neither is something you want to discover during a claim.
What custom warranties actually do
A custom warranty is exactly what it sounds like: a warranty record you define yourself, attached to a specific customer or job, rather than picked from a template Create a Custom Warranty. The point isn't to replace the standard templates — those still carry the weight for everyday work. The point is to give the long tail of real-world coverage a first-class place to live, so it shows up in the same dashboard, the same searches, and the same customer history as everything else.
In practice that means the warranty a customer was promised and the warranty your system thinks they have are finally the same record.
What's next
Custom warranties are the foundation; the more interesting work is what we build on top of them — better claim workflows, smarter expiration reminders, and reporting that treats custom coverage as a peer to templated coverage rather than an exception. If you have a warranty shape you've been working around, this is the release to try it on.